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Registered in England no. 2529490
Disclaimer Copyright notice
Privacy Policy This purpose of this privacy policy is to give you a better understanding of: Who is the Data Controller?
What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Cookie Collection We collect browser and cookie information when you use our website. We use cookies to store the contents of our paypal shopping cart. This cookie will be deleted when the order is placed you return to our homepage or close your browser. For more information on the use of cookies, how you can control their use, see our cookies policy below. How do we use this information? We process personal information for the purpose of providing evidence of a VAT exclusion delcaration: VAT Declaration form: We use personal information such as your name, email address and phone number as proof of your statements about receiving goods VAT free. We may also use personal information to enforce our terms and conditions. Marketing and events: we use personal information to deliver marketing and event communications to you via email or telephone to alert users of offers and updates to our system. We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you. If we send you a marketing email , it will include instructions on how to opt out of receiving these marketing communications in the future. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your system. Legal and regulatory obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; and (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence. How is the information shared Your personal information may be transferred or disclosed to a relevant nearby local authority or supplier of our product to provide you with a local representative. Third parties for legal reasons: We will share personal information when we believe it is required, such as: To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); and To protect our rights, users, systems, and Services. Your rights Under the General Data Protection Regulation, you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions. Access to personal data: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please see the Contact Us section for information on how to contact us. You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible. Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect. We provide you with account settings and tools to access the information associated with your account. Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent. To opt out of marketing, you can use the unsubscribe link found in the marketing communication you receive from us. For other marketing preferences, you can visit the My Account tab when you log into your account or the "Contact Us" option within the relevant Service. Right of erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right. Right to data portability: This right allows you to obtain your personal data that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format which enables you to transfer that personal data to another organisation. You may have the right to have your personal data transferred by us directly to the other organisation, if this is technically feasible. Right to restrict processing of personal data: You have the right in certain circumstances to request that we suspend our processing of your personal data. Where we suspend our processing of your personal data we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions. Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims. Rights relating to automated decision making and profiling: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process. We are satisfied that we do not make automated decisions of this nature. How to contact us For any requests related to your personal information or any of your rights referenced above, please feel free to contact us in one of the following ways: Email at dataprotection@silent-alert.co.uk Post: Customer Services, Clofield Ltd, Dunston road, Chesterfield, S419FG Filing a complaint If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority. Other useful privacy & data security related matters Retention We retain personal information for as long as we reasonably require it for legal or business purposes. Your information will not be kept for longer than 7 years post account closure We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention. Security We recognise that online security and data protection is an area of vital importance for all our customers, so it is important to us that you have confidence in the security of your personal details. We are committed to employing security measures to protect your information from access by unauthorised persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration and damage. IMPORTANT NOTICE As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and Clofield Ltd will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence. Clofield ltd is committed to ensuring that your privacy is protected. How we use cookies Links to other websites
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